Dimension Data Reactive Operator in Santiago, Chile

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 50 countries and more than 30 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.

Want to be part of our team?

The Service Delivery Service Desk Co-ordinator is the entry level position in the Service Delivery Service Desk Management job family. Their primary objective is to manage and monitor the requests of specific client bases in Dimension Data.

What you'll be doing

Logging

The Service Delivery Service Desk Co-ordinator receives client requests and at times they may be required to perform first line fault diagnostics on client networks and servers. They log these faults with the relevant customer management system.

Escalation

These employees ensure the correct escalation procedure is followed on all critical calls and requests. They assist with analysing and interpreting the request to ensure the correct categorisation and prioritization.

Resolution

The Service Delivery Service Desk Co-ordinator works closely with his/her colleagues to ensure the swift resolution of faults. They ensure that the user is kept updated on the progress in relation to the resolution of the fault.

Documentation

Service Delivery Service Desk Co-ordinators ensure that all relevant documents related to the fault are maintained. They keep accurate records of the fault, including the client’s information.

Client satisfaction

Service Delivery Service Desk Co-ordinators play an important role in maintaining high levels of client satisfaction. By communicating in a professional manner, they provide updates and ensure that clients are aware of the actions that are being undertaken on their behalf. They have the ability to diagnose network and server faults and display the required integrity to ensure excellent client service.

Behavioural skills

Service Delivery Service Desk Co-ordinators have good communication skills. Both verbal and written. These individuals display integrity and ensure client service orientation. They display problem solving ability and logical thinking skills.

What would make you a good fit for this role?

In this position you will be required to:

  1. Receive client requests and at times be required to perform first line fault diagnostics on client networks and servers.

  2. Ensure the correct escalation procedure is followed on all critical calls and requests.

  3. Assist with analysing and interpreting escalation requests to ensure the correct categorisation and prioritisation.

  4. Ensure users are kept updated on the progress in relation to the resolution of the fault.

  5. Keep accurate records of faults, including the client’s information.

Education

Graduate on Networking or related

Language

Spanish Fluent

English Advanced

Work Experience

At least 1 years’ work experience in a related business practice will be considered

Skills and knowledge

 Effective verbal and written communication skills

 Display problem solving skills

 Demonstrate logical thinking skills

Attributes

 Ability to interact with a variety of stakeholders

 Display required integrity to ensure excellent client service

Join our growing global team and accelerate your career with Dimension Data. Apply today.

Diversity in Dimension Data

Dimension Data is an equal opportunity employer with a global culture that embraces diversity. All qualified applicants will receive consideration for employment and will not be unfairly discriminated against on any arbitrary ground including race, colour, sex, religion, national origin, veteran status, disability, gender identity, sexual orientation, or other protected category.

Dimension Data uses the power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, we accelerate our clients’ ambitions through digital infrastructure, hybrid cloud, workspaces for tomorrow, and cybersecurity. With offices in nearly 60 countries across five continents, and over 30,000 employees, we deliver wherever our clients are, at every stage of their technology journey.

Whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, we help our clients achieve their ambitions.

And with us, you can achieve yours.

If you believe you can do anything, we’re here to help you do it.