CommScope, Inc. Representative, Customer Service in Santiago, Chile

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.

POSITION FOR SANTIAGO, CHILE

General Description:

Resolves customer inquiries (both pre- and post-sale) and provides subsequent follow-up correspondence on assigned account(s). Supports Sales team by developing and maintaining positive customer relationships on assigned account(s). Handles customer inquiries via phone, email, web, and chat and answers general questions regarding company products and services, including quotations. Answers progressively complex questions, and assists others on the team. Internal collaboration points to resolve customer inquiries include sales, finance, technical support, operations and logistics.

Manages the flow of assigned customer’s orders from entry through shipping/billing. Proactively controls the flow of information to an account regarding orders, shipment tracking, returned goods, etc. Provides first-level technical support. Uses internal databases to answer customer questions and writes internal/external non-technical documentation. Documents customer concerns and forwards issues for quality and returns. Provides input to customer reporting and needed system updates.

Competencies:

Understanding the Business - Customer Focus

Making Complex Decisions - Decision Quality

Taking Initiative-Action Oriented

Focusing on Performance -Ensures Accountability & Drives Results

Building Collaborative Relationships

Influencing People-Communicates Effectively

Being Authentic-Instills Trust

Being Flexible & Adaptable-Nimble Learning, Being Resilient

It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.