Oracle Business Services Director-Support in Santiago/Las Condes, Chile
Business Services Director-Support
Detailed Description and Job Requirements
Advanced Customer Services (ACS) Territory Manager (TM) responsible for all aspects of the business, including: customer satisfaction, employee development (TAMs and SDMs), team morale and performance, optimizing the overall operation of the business, and attending to all administrative operational duties.
Accountable for meeting the strategic, operational performance, quality and budgetary objectives set for the entire business unit or cost center, while assuring the highest level of customer satisfaction. Manages territory and staff development and management, business governance and administration, and ensuring customer satisfaction and contract renewal. Manages established business goals (including margin and revenue goals) and is a catalyst for financial success at a Region level. Assists other Territory Managers both within their Region and throughout the Country. Implements appropriate operational planning to contribute to the success of the entire Country (not just their Territory and Region). Provides mentoring to his/her peers, assists with country-wide initiatives and special projects, establishes collaborative teaming with senior contacts within other LOBs, and represents Oracle Support from all aspects (more than a representative of just ACS). Assists and provides periodic coverage for immediate manager.
Demonstrate competency and experience in the following five key areas: 1) strong administrative and organizational skills, 2) advanced business acumen and knowledge of business terminology, 3) experience managing staff 4) knowledge of ACS services or similar experience managing professional services, and 5) effective customer and account management expertise. Good working knowledge of the tools, methods and techniques used to conduct periodic account planning and account reviews, solid background in professional services, account management, project management, IT management, customer support, and enterprise software deployments. PMP and basic ITIL certification is desirable. Demonstrate strong interpersonal skills and soft-skills, extensive customer face-to-face experience at senior or executive levels, relationship building skills, both internal and external (with the customer). Assist in the development of short, medium, and long term plans to achieve strategic objectives. Regularly interact across functional areas with senior management or executives to ensure unit objectives are met. Able to influence thinking or gain acceptance of others in sensitive situations is important.
Location: CL-CL,Chile-Santiago/Las Condes
Other Locations: AR-AR,Argentina-BUENOS AIRES, CO-CO,Colombia-Bogota
Job Type: Regular Employee Hire