Citi Apps Support Sr. Analyst in Chile

  • Primary Location: Chile

  • Education: Bachelor's Degree

  • Job Function: Technology

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 17045451


Apps Support Sr. Analyst

To provide hands on, expert knowledge in supporting Flexcube Core Banking & Loans applications for ICG TTS business.

Job Description

Oracle Flexcube product is the strategic core banking application for TTS business. Purpose of this role will be to provide technical and business expertise to key business stakeholders. Candidate is expected to possess robust experience in Flexcube Core Banking & Loans product and core banking knowledge in general. This is a core hands on expert role.

Job Background/context:

ICG Production Services is a global team encompassing Production Support functions for Citi Markets Technology (CMT), Securities & Funds (SFS) Technology, Market Data Services (MDS), Treasury & Trade Solutions (TTS) Technology and the Latin America business (LATAM). The Core Banking Group is part of TTS Technology and offers innovative, fully automated end-to-end solutions that meet customers' challenges to maximize returns and to minimize costs and aid our customers in moving, managing and investing balances on their accounts globally.

The person will be reporting to the Regional Lead of TTS Core Banking & Loans Production Support

Key Responsibilities:

The requirements and responsibilities for the role include (but are not limited to) the following:

•It is a core, practical and “hands on” role, and expects a deep technical and business knowledge of Core Banking Flexcube product.

•The successful candidate will work with Product, Development, Operations, UAT/QC, Technical Infrastructure teams and partner system teams to ensure stability of Flexcube Core Banking & Loans application in production environments.

•The role will be primarily responsible for supporting the application (in conjunction with the global team) on a 24 x 7 x 365 basis by ensuring strict adherence to ITIL best practices (Incident, Problem, Change and Release Management etc.).

•Additionally, as an expert in the region, the role will have responsibilities for managing the business relationships with internal stakeholders – coordinating and chairing necessary meetings, running major incident management calls, working with your regional counterparts and the global manager to achieve overall team goals.

•Includes providing cover on bank holidays on a rotational basis and on-call support on a rotational basis

•Includes occasional weekend work to support business and need basis maintenances.

Development Value:

This position allows the candidate the opportunity to learn about the TTS Core Banking business through understanding the system and liaising with the users and other support and development teams.

The candidate will also have scope to act as a mentor to junior members of the team, get involved in automation of manual tasks, process improvement, and critical incident management, and potentially carry out level of deputy role for his reporting line.



The successful candidate should have experience in the following areas:

•Robust experience on Oracle Flexcube Product (Minimum 5 years hands on Flexcube Corporate Banking)

•Expert on UNIX Shell Scripting

•Expert on Oracle SQL Queries and optimizations

•Expert on batch scheduling tools such as Autosys or TWS

•Proven experience in Core Banking business

•ITIL Best Practices


The following skills will all be required:

•Oracle Flexcube \ Core Banking

•UNIX or related flavor



The following skills are desirable:



•Working in a global team with multiple vendors in different time-zones.

•Working in a follow the sun production support model


Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.


•Resilience - overcome obstacles, maintain effective behaviour in difficult situations in order to achieve goals

•Clients come first - build long term relationships with clients by putting their interests first

•There is always a better way - seek opportunities for improvement and innovation

•Integrity - act always with personal and professional integrity

•Excellent Communication skills

•Strong analytical & Problem Solving skills

•Accuracy and Attention to Detail

Citigroup is an Equal Opportunities Employer