Experian HR Generalist Senior in Santiago, Chile

Description

EXPERIAN’S “MY CUSTOMER EXPERIANCE” (MCE) ORGANIZATION The MCE Human Resources Business Partner position plans, organizes and coordinates all HR-related activities (i.e. benefits, safety and health, communication, strategies, legal norms, people development, mentoring and recognition) for the MCE employee population. This role advises leaders in HR processes and takes action, where needed, to ensure balance and equity in our policies and norms. This position is the first point of contact and advisor between the local MCE leaders of the site, the MCE USA organization, other MCE HRBPs, and local and corporate HR to ensure the implementation and management of programs and projects. In coordination with the local HR Manager and MCE Site Operations Director, this role is a liaison role between the company and the market, private and governmental institutions, the community, attorneys, and other vendors related to HR to ensure alignment with norms, policies, practices, and social responsibility. This position has close contact with and is an advisor with Talent Acquisition and Facilities Representatives for HR-related processes. KEY RESPONSIBILITIES Projects Responsible for the rollout of local/corporate projects associated with people management. This responsibility requires planning, knowledge, commitment, proactivity, a sense of urgency, good decision-making, integration, teamwork and the proper administration of the resources assigned to each project. Examples of projects include the Global People Survey (GPS) and its Action Plan, recognition program, communication, training, GPP, corporate social responsibility, among others. The role demands a high level of interaction with local employees and management within MCE. Legal Framework Responsible for the interpretation of local norms to guarantee the correct application of these norms, avoiding any risk for the company and give each case the fair treatment. This process demands close alignment with legal advisor, HR, local Manager, MCE HRBPs, and with government institutions. The role also requires being aware of any changes to legislation and local norms. Employee Relations Advise Supervisors and Managers on HR topics (i.e. salary, benefits, communication, law, Individual Development Plans (IDP), Performance Improvement Plans (PIP)) to ensure we treat each case in accordance with the company philosophy, local norms and policies. Should be able to work autonomously. Communication Responsible for providing proper and timely communication between employees and leaders of the company. Be available to address any employee´s concerns, complaints, suggestions, and manage the information in the proper manner to guarantee the best decision. This responsibility also demands the close relationship and communications with HR partners, Site Operation Managers and Supervisors. Governance Responsible for putting in place policies and norms that ensure the proper management of the HR area, positively impacting all efforts of the company, its people and MCE’s goals. Liaison role between MCE HR and Corporate HR in order to implement and align policies that should be incorporated inside of the Santiago MCE operation. People Development & Retention Assist in providing tools and structure for people development and growth inside the organization, which requires advising, follow-up and follow-through in alignment with the company philosophy. Support the appropriate programs and strategies to develop and retain key employees. New Employee Orientation & On-Boarding Participate in the New Employee Orientation (NEO) process to ensure NEO alignment with corporate philosophy and MCE needs and requirements. Help Site Manager and Facilities Rep by facilitating HR aspects of the On Boarding process. Safety & Health Participate in the proper planning on safety & health in accordance with the local norms to protect MCE employees and the assets of the company. Monitoring of reports and statistics in accordance with local norms and the government laws. Payroll Liaison between Payroll and MCE employees when there are payroll-related questions or concerns. This requires communication and working closely with other HR partners, Site Operation Managers and Supervisors. Request and suggest corrective actions, when needed, to ensure the proper payment of salaries and cash benefits. Provide guidance and support for payroll automation when it pertains to MCE needs and requirements. REQUIREMENTS

  • University degree in HR Administration or related career experience

  • At least 3 years of experience in similar HR position or level required, with a focus on Employee Relations background (most critical).

  • Conflict management and resolution skills are critical.

  • Strong sense of urgency required to be in alignment with MCE’s needs and requirements.

  • Ability to make decisions under pressure in alignment with Experian’s philosophy, the customer, and minimizing any risk for the company.

  • Analytical skills and capable of interacting with internal customers and high-level leaders of the MCE organization.

  • Fluent in verbal and writing English skills

  • Proficiency in Microsoft office DESIRED/PREFERRED

  • Culture and change management experience

  • Experience working for a multi-national company

  • Knowledge of the market, best practices and trends

  • Training received in HR subjects (i.e. compensation, benefits, communication, people development, safety & health, HR data, training, motivation, career path, legal frame, negotiation, make decision, empowerment, teamwork, recognition, culture change, and change management).

Knowledge, Experience & Qualifications

EXPERIAN’S “MY CUSTOMER EXPERIANCE” (MCE) ORGANIZATION

The MCE Human Resources Business Partner position plans, organizes and coordinates all HR-related activities (i.e. benefits, safety and health, communication, strategies, legal norms, people development, mentoring and recognition) for the MCE employee population. This role advises leaders in HR processes and takes action, where needed, to ensure balance and equity in our policies and norms. This position is the first point of contact and advisor between the local MCE leaders of the site, the MCE USA organization, other MCE HRBPs, and local and corporate HR to ensure the implementation and management of programs and projects. In coordination with the local HR Manager and MCE Site Operations Director, this role is a liaison role between the company and the market, private and governmental institutions, the community, attorneys, and other vendors related to HR to ensure alignment with norms, policies, practices, and social responsibility. This position has close contact with and is an advisor with Talent Acquisition and Facilities Representatives for HR-related processes. KEY RESPONSIBILITIES Projects Responsible for the rollout of local/corporate projects associated with people management. This responsibility requires planning, knowledge, commitment, proactivity, a sense of urgency, good decision-making, integration, teamwork and the proper administration of the resources assigned to each project. Examples of projects include the Global People Survey (GPS) and its Action Plan, recognition program, communication, training, GPP, corporate social responsibility, among others. The role demands a high level of interaction with local employees and management within MCE. Legal Framework Responsible for the interpretation of local norms to guarantee the correct application of these norms, avoiding any risk for the company and give each case the fair treatment. This process demands close alignment with legal advisor, HR, local Manager, MCE HRBPs, and with government institutions. The role also requires being aware of any changes to legislation and local norms. Employee Relations Advise Supervisors and Managers on HR topics (i.e. salary, benefits, communication, law, Individual Development Plans (IDP), Performance Improvement Plans (PIP)) to ensure we treat each case in accordance with the company philosophy, local norms and policies. Should be able to work autonomously. Communication Responsible for providing proper and timely communication between employees and leaders of the company. Be available to address any employee´s concerns, complaints, suggestions, and manage the information in the proper manner to guarantee the best decision. This responsibility also demands the close relationship and communications with HR partners, Site Operation Managers and Supervisors. Governance Responsible for putting in place policies and norms that ensure the proper management of the HR area, positively impacting all efforts of the company, its people and MCE’s goals. Liaison role between MCE HR and Corporate HR in order to implement and align policies that should be incorporated inside of the Santiago MCE operation. People Development & Retention Assist in providing tools and structure for people development and growth inside the organization, which requires advising, follow-up and follow-through in alignment with the company philosophy. Support the appropriate programs and strategies to develop and retain key employees. New Employee Orientation & On-Boarding Participate in the New Employee Orientation (NEO) process to ensure NEO alignment with corporate philosophy and MCE needs and requirements. Help Site Manager and Facilities Rep by facilitating HR aspects of the On Boarding process. Safety & Health Participate in the proper planning on safety & health in accordance with the local norms to protect MCE employees and the assets of the company. Monitoring of reports and statistics in accordance with local norms and the government laws. Payroll Liaison between Payroll and MCE employees when there are payroll-related questions or concerns. This requires communication and working closely with other HR partners, Site Operation Managers and Supervisors. Request and suggest corrective actions, when needed, to ensure the proper payment of salaries and cash benefits. Provide guidance and support for payroll automation when it pertains to MCE needs and requirements. REQUIREMENTS

  • University degree in HR Administration or related career experience

  • At least 3 years of experience in similar HR position or level required, with a focus on Employee Relations background (most critical).

  • Conflict management and resolution skills are critical.

  • Strong sense of urgency required to be in alignment with MCE’s needs and requirements.

  • Ability to make decisions under pressure in alignment with Experian’s philosophy, the customer, and minimizing any risk for the company.

  • Analytical skills and capable of interacting with internal customers and high-level leaders of the MCE organization.

  • Fluent in verbal and writing English skills

  • Proficiency in Microsoft office DESIRED/PREFERRED

  • Culture and change management experience

  • Experience working for a multi-national company

  • Knowledge of the market, best practices and trends

  • Training received in HR subjects (i.e. compensation, benefits, communication, people development, safety & health, HR data, training, motivation, career path, legal frame, negotiation, make decision, empowerment, teamwork, recognition, culture change, and change management).

Description

EXPERIAN’S “MY CUSTOMER EXPERIANCE” (MCE) ORGANIZATION The MCE Human Resources Business Partner position plans, organizes and coordinates all HR-related activities (i.e. benefits, safety and health, communication, strategies, legal norms, people development, mentoring and recognition) for the MCE employee population. This role advises leaders in HR processes and takes action, where needed, to ensure balance and equity in our policies and norms. This position is the first point of contact and advisor between the local MCE leaders of the site, the MCE USA organization, other MCE HRBPs, and local and corporate HR to ensure the implementation and management of programs and projects. In coordination with the local HR Manager and MCE Site Operations Director, this role is a liaison role between the company and the market, private and governmental institutions, the community, attorneys, and other vendors related to HR to ensure alignment with norms, policies, practices, and social responsibility. This position has close contact with and is an advisor with Talent Acquisition and Facilities Representatives for HR-related processes. KEY RESPONSIBILITIES Projects Responsible for the rollout of local/corporate projects associated with people management. This responsibility requires planning, knowledge, commitment, proactivity, a sense of urgency, good decision-making, integration, teamwork and the proper administration of the resources assigned to each project. Examples of projects include the Global People Survey (GPS) and its Action Plan, recognition program, communication, training, GPP, corporate social responsibility, among others. The role demands a high level of interaction with local employees and management within MCE. Legal Framework Responsible for the interpretation of local norms to guarantee the correct application of these norms, avoiding any risk for the company and give each case the fair treatment. This process demands close alignment with legal advisor, HR, local Manager, MCE HRBPs, and with government institutions. The role also requires being aware of any changes to legislation and local norms. Employee Relations Advise Supervisors and Managers on HR topics (i.e. salary, benefits, communication, law, Individual Development Plans (IDP), Performance Improvement Plans (PIP)) to ensure we treat each case in accordance with the company philosophy, local norms and policies. Should be able to work autonomously. Communication Responsible for providing proper and timely communication between employees and leaders of the company. Be available to address any employee´s concerns, complaints, suggestions, and manage the information in the proper manner to guarantee the best decision. This responsibility also demands the close relationship and communications with HR partners, Site Operation Managers and Supervisors. Governance Responsible for putting in place policies and norms that ensure the proper management of the HR area, positively impacting all efforts of the company, its people and MCE’s goals. Liaison role between MCE HR and Corporate HR in order to implement and align policies that should be incorporated inside of the Santiago MCE operation. People Development & Retention Assist in providing tools and structure for people development and growth inside the organization, which requires advising, follow-up and follow-through in alignment with the company philosophy. Support the appropriate programs and strategies to develop and retain key employees. New Employee Orientation & On-Boarding Participate in the New Employee Orientation (NEO) process to ensure NEO alignment with corporate philosophy and MCE needs and requirements. Help Site Manager and Facilities Rep by facilitating HR aspects of the On Boarding process. Safety & Health Participate in the proper planning on safety & health in accordance with the local norms to protect MCE employees and the assets of the company. Monitoring of reports and statistics in accordance with local norms and the government laws. Payroll Liaison between Payroll and MCE employees when there are payroll-related questions or concerns. This requires communication and working closely with other HR partners, Site Operation Managers and Supervisors. Request and suggest corrective actions, when needed, to ensure the proper payment of salaries and cash benefits. Provide guidance and support for payroll automation when it pertains to MCE needs and requirements. REQUIREMENTS

  • University degree in HR Administration or related career experience

  • At least 3 years of experience in similar HR position or level required, with a focus on Employee Relations background (most critical).

  • Conflict management and resolution skills are critical.

  • Strong sense of urgency required to be in alignment with MCE’s needs and requirements.

  • Ability to make decisions under pressure in alignment with Experian’s philosophy, the customer, and minimizing any risk for the company.

  • Analytical skills and capable of interacting with internal customers and high-level leaders of the MCE organization.

  • Fluent in verbal and writing English skills

  • Proficiency in Microsoft office DESIRED/PREFERRED

  • Culture and change management experience

  • Experience working for a multi-national company

  • Knowledge of the market, best practices and trends

  • Training received in HR subjects (i.e. compensation, benefits, communication, people development, safety & health, HR data, training, motivation, career path, legal frame, negotiation, make decision, empowerment, teamwork, recognition, culture change, and change management).

Knowledge, Experience & Qualifications

EXPERIAN’S “MY CUSTOMER EXPERIANCE” (MCE) ORGANIZATION

The MCE Human Resources Business Partner position plans, organizes and coordinates all HR-related activities (i.e. benefits, safety and health, communication, strategies, legal norms, people development, mentoring and recognition) for the MCE employee population. This role advises leaders in HR processes and takes action, where needed, to ensure balance and equity in our policies and norms. This position is the first point of contact and advisor between the local MCE leaders of the site, the MCE USA organization, other MCE HRBPs, and local and corporate HR to ensure the implementation and management of programs and projects. In coordination with the local HR Manager and MCE Site Operations Director, this role is a liaison role between the company and the market, private and governmental institutions, the community, attorneys, and other vendors related to HR to ensure alignment with norms, policies, practices, and social responsibility. This position has close contact with and is an advisor with Talent Acquisition and Facilities Representatives for HR-related processes. KEY RESPONSIBILITIES Projects Responsible for the rollout of local/corporate projects associated with people management. This responsibility requires planning, knowledge, commitment, proactivity, a sense of urgency, good decision-making, integration, teamwork and the proper administration of the resources assigned to each project. Examples of projects include the Global People Survey (GPS) and its Action Plan, recognition program, communication, training, GPP, corporate social responsibility, among others. The role demands a high level of interaction with local employees and management within MCE. Legal Framework Responsible for the interpretation of local norms to guarantee the correct application of these norms, avoiding any risk for the company and give each case the fair treatment. This process demands close alignment with legal advisor, HR, local Manager, MCE HRBPs, and with government institutions. The role also requires being aware of any changes to legislation and local norms. Employee Relations Advise Supervisors and Managers on HR topics (i.e. salary, benefits, communication, law, Individual Development Plans (IDP), Performance Improvement Plans (PIP)) to ensure we treat each case in accordance with the company philosophy, local norms and policies. Should be able to work autonomously. Communication Responsible for providing proper and timely communication between employees and leaders of the company. Be available to address any employee´s concerns, complaints, suggestions, and manage the information in the proper manner to guarantee the best decision. This responsibility also demands the close relationship and communications with HR partners, Site Operation Managers and Supervisors. Governance Responsible for putting in place policies and norms that ensure the proper management of the HR area, positively impacting all efforts of the company, its people and MCE’s goals. Liaison role between MCE HR and Corporate HR in order to implement and align policies that should be incorporated inside of the Santiago MCE operation. People Development & Retention Assist in providing tools and structure for people development and growth inside the organization, which requires advising, follow-up and follow-through in alignment with the company philosophy. Support the appropriate programs and strategies to develop and retain key employees. New Employee Orientation & On-Boarding Participate in the New Employee Orientation (NEO) process to ensure NEO alignment with corporate philosophy and MCE needs and requirements. Help Site Manager and Facilities Rep by facilitating HR aspects of the On Boarding process. Safety & Health Participate in the proper planning on safety & health in accordance with the local norms to protect MCE employees and the assets of the company. Monitoring of reports and statistics in accordance with local norms and the government laws. Payroll Liaison between Payroll and MCE employees when there are payroll-related questions or concerns. This requires communication and working closely with other HR partners, Site Operation Managers and Supervisors. Request and suggest corrective actions, when needed, to ensure the proper payment of salaries and cash benefits. Provide guidance and support for payroll automation when it pertains to MCE needs and requirements. REQUIREMENTS

  • University degree in HR Administration or related career experience

  • At least 3 years of experience in similar HR position or level required, with a focus on Employee Relations background (most critical).

  • Conflict management and resolution skills are critical.

  • Strong sense of urgency required to be in alignment with MCE’s needs and requirements.

  • Ability to make decisions under pressure in alignment with Experian’s philosophy, the customer, and minimizing any risk for the company.

  • Analytical skills and capable of interacting with internal customers and high-level leaders of the MCE organization.

  • Fluent in verbal and writing English skills

  • Proficiency in Microsoft office DESIRED/PREFERRED

  • Culture and change management experience

  • Experience working for a multi-national company

  • Knowledge of the market, best practices and trends

  • Training received in HR subjects (i.e. compensation, benefits, communication, people development, safety & health, HR data, training, motivation, career path, legal frame, negotiation, make decision, empowerment, teamwork, recognition, culture change, and change management).

Experian is an Equal Opportunity Employer